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Microsoft’s Brad Wilson on on-demand CRM
In this podcast, Brad Wilson, general manager of Microsoft CRM, spoke from Convergence, Microsoft’s main CRM-related conference, on Microsoft and on-demand CRM. Wilson, whose background includes stints...
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Paul Greenberg on new media, CRM training
In this installment of the Voices of CRM podcast series, our conversations with CRM luminaries, we talk with Paul Greenberg, a longtime CRM industry observer and author. Paul discusses the history of...
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Zach Nelson on CRM and ERP integration
In this installment of the Voices of CRM podcast series, Zach Nelson, CEO of NetSuite Inc. in San Mateo, Calif., talks about NetSuite’s beginnings, the CRM market and the importance of integration...
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Oracle’s Ed Abbo on hosted call centers, CRM innovation
Ed Abbo, Oracle’s vice president of CRM products, discusses in this podcast what’s to come in Siebel 8.0 and integrating Siebel with Oracle’s other CRM applications. Abbo also shares his thoughts on...
View ArticleSAP talks SAP CRM
After SAP introduced its revamped CRM system, SAP CRM 2007 at its annual Influencer Event in Boston, executives say SAP is now “a CRM company.” Michael de la Cruz, senior vice president for SAP CRM...
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Expert predictions for CRM in 2008
Three industry observers share their predictions for the CRM market in the coming year. Rob Bois, analyst with Boston-based AMR discusses SAP’s latest release, the outlook for CRM suites and spending...
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Tanner and Culbert on CRM technology in today’s jobs
As Web 2.0 infiltrates all aspects of CRM, how is it impacting a CRM professional’s job hunt, and how are employers attracting candidates who are Web 2.0 adept? Which technology skills are most...
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